Common questions about terms and data
You can close your account anytime from the Account Settings menu on desktop. We freeze your balance, cancel any outstanding deposits, and retain your data for seven years for tax compliance. You can request data deletion after closure, where local law permits.
No. We share deposit and withdrawal details only with payment processors (DANA, OVO, GoPay, QRIS) to complete transactions. We never sell your gameplay data, email or phone number to third parties or marketing firms. Your information stays within brio4d masuk.
Open your account on desktop, go to Security, and select Download Account Data. We compile your login history, deposit and withdrawal records, and gameplay summary into a file sent to your email within 24 hours.
Contact live chat or email us immediately with the transaction date and amount. We freeze your account, investigate the activity, and issue a refund if fraud is confirmed. Always enable two-factor authentication to prevent unauthorised access.
Deposits you hold in your account balance are held in a segregated trust account, separate from our operating funds. If the platform closes, players' funds are returned to their registered payment method within 60 days.
We log the IP address and device type when you log in for security purposes only. We do not use GPS or location services to track your physical location. You can view all login sessions and devices in Account Settings and revoke access remotely.
Contact our support team within 14 days of the transaction with details. We review your gameplay logs and payment records, then issue a refund or correction. If unresolved, you can escalate to the payment processor (DANA, OVO, GoPay, QRIS) for arbitration.
